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22
Feb 10

Just Save. Just Local.

by Steve Bisbee

Today is a big day for Cogster.com. We’re launching our Spring 2010 message: “Just Save. Just Local.” Community-minded citizens can save money by just shopping at locally-owned businesses on Cogster.

And, to celebrate, our team is unveiling our brand, new Cogster website! We’ve worked hard to make the site a more fun, sleek, and user-friendly experience. In addition, I’m pleased to announce Cogster is entering 4 new communities today as well, in addition to expanding in our home community of State College, PA. The new communities include the Ephrata Area and the Susquehanna Valley in Pennsylvania, and both Golden and Littleton in Colorado. Why these areas, you may ask…?

It’s simple, really. Downtown Ephrata, Inc. is a vibrant and exciting organization led by Marsha DiBonaventuro. Situated right at “State and Main” streets in Ephrata, PA, this organization works diligently to help the local area prosper. Marsha and I had the opportunity of meeting last Fall and we share great excitement for how Cogster can serve Ephrata and the surrounding area.

Secondly, the Susquehanna Valley is very special to me because it contains the town of Selinsgrove, where I grew up. I’m thrilled to work with friends and family to launch the Cogster concept there. One of my best friends from my time in the U.S. Army resides near Denver, CO. He’s thrilled to help my team introduce Cogster in both Golden and Littleton.

Please check out our new website. You’ll see some great new features and an expanded platform to connect with the locally-owned businesses that matter most to you. Local economic development is never easy, and our cities and towns deserve as many tools as possible to allow consumers and merchants the ability to work together. Cogster is now one of these tools – one like you’ve never seen before – on an easy-to-use, web platform that helps everyone save money.

I’m pleased to announce that our feedback has been simply outstanding! To find out more about what some folks are saying, please take a moment to view these testimonials.

“Cogster helps you find your local businesses as well as support them…” Sammy, Local Resident

“Cogster is already driving business to my website…” Heidi, Local Business Owner

Thanks for all of your continued support.

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02
Feb 10

The 2 Pieces of Effective Budgeting

by Steve Bisbee

As all businesses close out the books on 2009, we now start the process of having to “stick” to the budgets we’ve set for ourselves in 2010.  You know the drill:  whether you own a business or work for one, there are budgets for everything.  Sales, expenses, revenues, costs – everything. And, in this challenging economy, no matter who you are, you’ve probably felt the pain at one point or another.

It’s that point where budgets don’t get met and the boss gets upset.  Travel gets cut, training goes away, and marketing budgets get slashed.  Meanwhile, sales budgets increase, gross margin expectations soar, and everyone straps themselves in for a rollercoaster ride.

budgeting
[image credit: wonderaround]

But as we begin the first quarter of 2010, let’s remind ourselves why we budget.  Budgets are a management tool.  They’re designed for leaders to properly allocate resources to accomplish necessary tasks.  Budgets allow us to measure by using benchmarks and milestones.  Why is it, then, that some organizations always fail to meet their budgets, over and over?

The answer:  The best businesses in 2010 understand that the two pieces of an effective budget process include both 1) creating the budget, and, 2) executing the budget.

How many times have you witnessed a situation where the budget that was created included too many lofty goals that even the best performers could not attain?  Conversely, how many times have you seen an organization fail to meet a defined budget simply because those who were charged with executing it neglected to manage, adjust, realign, and react effectively to the encounters they faced along the way?

Both are equally important.  That’s the secret.  And, in a way, that’s leadership.

  • Number 1:  Create a budget that is realistic, tied to objectives, and attainable given certain resources.
  • Number 2:  Execute that budget by resourcing it appropriately, checking it consistently, and adapting to contingencies quickly.  The best companies will do both of these in 2010.

And remember, the term “budget” could be a “goal”, but a “goal” is not necessarily a “budget.”

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15
Jan 10

Working together: Keeping the Local Sales Pipeline Balanced and Flowing

by Steve Bisbee

I recently attended a first-class, Sales Training Seminar hosted by the Chamber of Business and Industry in Centre County, PA (www.CBICC.com).  The CBICC is an excellent resource for area businesses of all industries, and the staff and programs they offer are top notch.  In this particular seminar, the speaker’s name was Arnold Tilden, author of the book entitled Rainmakers, Closers, and Other Sales Myths.  Among many important sales techniques and observations, Mr. Tilden spoke about the critical importance of keeping a firm’s sales “pipeline” balanced.

Pipeline

[image credit: forbestraveler.com]

In short, the term “pipeline” refers to the linear process of a local business’ need to attract prospects, showcase its product attributes to those prospects, and ultimately consummate a sale to a prospect, who then becomes a “customer”.  Tilden described how the pipeline cannot operate smoothly without a balanced flow of each part in the process.

  • Example -  Consider the sales pipeline of a typical downtown retail store:

Prospects who are walking by the storefront

down-arrow

Prospects browsing the products inside the store

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Customers purchasing items at the register

There are basically three main segments in the pipeline.  The more balanced and steady each segment flows through the pipeline, the better the local business does.  And, of course, the better the local business does, the better the town does, since its residents obtain the items they need and the business invests the proceeds into creating jobs and sustaining its venture.

And, this is where Cogster comes in:  Cogster is a drastically cost-effective way for a business owner to complement his ability to manage his sales pipeline and re-invest in his local establishment.  In addition, Cogster provides value, deals, and rewards to the customers who work to steady their local businesses’ sales pipelines.

  • Example -  Consider the main functions of Cogster:

Local merchants create a business profile (a virtual storefront)

down-arrow

Merchants post deals to showcase their products

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Loyalty Campaigns promote repeat visits and a steady pipeline.

Please check out Cogster.com and register for FREE today.  Whether you’re a business owner or a local consumer, Cogster can provide value directly to you for joining your local economic pipeline.  Remember, great deals are out there for everyone.  For more information, please email me at steve@cogster.com or call (814) 861-5351.  I’d be happy to hear from you.

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15
Jan 10

Local Business Owners: Is the Money You Spend on Marketing/Advertising Paying Off?

by Steve Bisbee

Are you a business owner who has ever wondered what you were “getting” for all the money you spend on advertising?  You’re not alone.  It is difficult, toilsome, and, most times, downright arbitrary to calculate the return on the investment you make in marketing and advertising.  Especially in this market.

Marketing
[img credit: http://www.deploy511.org]

Here’s one good place to start:

Recently, I saw a seasoned CEO in action during a staff meeting with his top sales executives.  When they were reviewing the firm’s 2010 ad budget, the CEO made a decisive, clear directive that made perfect sense.  Basically, it was to spend “smart,” and the ROI will naturally follow. “Smart” spending means you must answer and then perform the following:

  • First, list out where your current customer leads are coming from.  Break it down by percentage.  (ex: radio, website, newspaper, walk-in, referral, etc)
  • Next, list how much you’re spending per lead source, as a percent of the whole budget.  Once you have these two lists, put them side-by-side.  Do the two lists match?  Is there a good reason why not?  If not, match the two.
  • Example: One local firm recently reported spending over 75% of its annual ad budget on newspaper ads, when only 2% of its customer leads came from those print ads.  This is a clear mis-match.  Ensure you have the proper lead generation sources, then invest in the ones that yield good leads.  Then, go about your business.  Very quickly, you’ll figure out if you are spending “smart.” And, ROI will naturally follow.

Hit up Cogster today to learn how you can spend wisely and sell more.  It’s three easy steps:  (1) Register a business profile.  (2) Post some Deals.  (3) Initiate a loyalty campaign.  Tell all your current customers about it.  Ask them to tell their friends.  Cogster is a win-win for everyone – customers and you.  And it’s smart marketing, with a true ROI.

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28
Dec 09

Gettin’ Hot in 2010

by Steve Bisbee

2010 is a big year for Cogster.com.  And we can’t wait!  We are so excited to spread the word about this exciting new opportunity and how Cogster can help towns prosper all across America.  The Cogster team is committed to helping local businesses raise capital and enhance marketing.

One of my favorite books is called “How to Become CEO” by Jeffrey J. Fox.  I’ve kept this book by my desk ever since I was a young US Army Officer serving at Fort Hood, Texas.  The book offers a collection of rules for rising to the top of any organization.  I have many favorites, but for 2010, my favorite vignette is number 63, titled “The Concept Doesn’t Have to be Perfect, but the Execution Does.”

Rule 63: Get Hot

So, here’s to 2010.  It’s time to get hot.  Whatever role you play in your town, focus on execution.  Just get out there and make good things happen.  And, wherever you are, Cogster can help.

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21
Dec 09

Zola Becomes First Cogster Business to Reach Milestone

by Steve Bisbee

Zola New World Bistro, a classy, contemporary restaurant in Central Pennsylvania, made history for Cogster earlier this month. It became the first locally-owned business to surpass its Cogster Campaign Milestone. That’s right — Zola raised just over $1,000 in under two weeks from many local, loyal supporters who want to see Zola prosper. In return, those supporters will double the amount of their purchase over the next 4 years. The best thing? Cogster will administer this loyalty relationship by tracking, updating, and orchestrating the social dividends rewarded for joining this relationship.

Zola

Cogster’s rapidly growing list of users continues to find great value in the partnership Cogster facilitates between local merchants and local consumers. Great deals, direct communication, and a very user-friendly system that is free for everyone to join lead the list of attributes. But, the milestone that Zola just surpassed represents the true “feel good, do good” value for Cogsters. The core of Cogster – that which makes it better and different from any social networking or on-line portal anywhere on the World Wide Web – is the Cogster Campaign. To learn more about how to help Zola continue its ongoing campaign, or about the other locally-owned businesses seeking your support, please go to: http://preview.cogster.com/businesses.

Click on “How it Works” for a step-by-step rundown of how to join a campaign and receive social dividends.

Cogster would like to extend a congratulations and thank you to the owners of Zola: Dave Fonash and Paul Kendeffy. Well done, and thank you for your trust in Cogster. And now that Zola has met its Campaign Milestone of $1,000, it is now actively pursuing its Campaign Cap of $10,000! With everyone’s help, we can all support Zola, and other local companies like it, to enhance their operations and improve our community.

Happy Holidays!

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24
Nov 09

3 Ways Businesses Can “Think Local”

by Chris Bracco

In this video, Matt Marshall from VentureBeat stresses some great points on how important it is for a business to think local. Whether you are a large corporation looking to go global, or a small company with a single location, your business must consider the needs of your local customers and figure out creative and effective ways to satisfy those needs.

The video points out that Facebook has been unable to successfully launch in China because they never established a local strategy, or took into account the strict government regulations of the area. It is important to do your homework before entering a local market! Here are three things you steps you should take in order to improve your local business:

  1. Use local talent
  2. Think like a local
  3. Adapt to local customs

Cogster is a tool that can help local businesses connect with their customers on a more intimate level. You can uncover your customers needs and desires, achieve higher customer loyalty and therefore create better customer relationships that will last for years to come.

What do your customers want?

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20
Nov 09

ABC’s of Economic Development

by Steve Bisbee

One of my old bosses always used to say “Steve, you don’t have to know everything to be good. But, you at least have to know what you don’t know.” I laughed when I first heard this advice, but I’ve gotten a lot of mileage out of this statement using it as a leader with my own team members. It’s true. You are much more effective as an individual when you can make of list of what you don’t know before approaching a certain task.

Finding money when running a local business is one of those tasks. Local business owners need to understand who’s willing and able to help them. It seems to me, however, that there are so many agencies, both community and government, that are so hard to find out anything about.

A great article in the May 2009 edition of “Voice of the Valley,” the business journal published by the Greater Susquehanna Valley Chamber of Commerce near Selinsgrove, PA, presents a concise rundown for local business owners detailing what they might not know about accessing capital:

Click here to read the entire article.

Cogster is a member of the GSVCC, as well as Centre County’s CBICC, and although I haven’t been able to attend all of the Chamber events I’d like to, I always enjoy reading the monthly newsletters published by the excellent Chamber staffs. Chambers provide excellent business resources for small businesses and can complement your networking and fundraising mission.

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18
Nov 09

Cogster’s Mission – Driving Local Economies Forward

by Steve Bisbee

I suppose that every entrepreneur has hopes and dreams for what their ideas might accomplish or become- some probably want to change the world; some want to be rich; some take pleasure in building that better mousetrap; some want the freedom to run their own business. For me, I hope that Cogster will fill a very important void in our economic system, and can inspire a small change in the way our society thinks about the relationship between local businesses and local consumers (and yes, those others too).

open

During my time in the MBA program at Penn State, I had the pleasure of working at a Small Business Development Center (SBDC). I was able to see first-hand how many local people there are out there with great ideas, big dreams, and not enough money. Despite having some fantastic local banks in our community, there was still a missing piece. How was the small business owner to find that initial money to get him going? How was he going to get the couple thousand dollars to make a minor improvement? How was she going to tell her local customers about great spur-of-the-moment deals in a cost-effective and targeted way?

Cogster can help small business owners and local folks to get together and help each other. Ideally, the local folks get great deals, feel good about what they are doing, and find themselves living in a more healthy and stable local economy. For businesses, Cogster can provide the loyal, long-term customers that small businesses need, valuable working capital, and a great way to advertise to the local people that value you the most.

It is important to say that I have nothing against national or international businesses. They provide important services, valuable jobs, and innovation. However, in each community it is the small businesses that give the community its character and define the local customs and values.

Over the last couple decades, two very sad trends seem to be occurring. On the one hand, small businesses have an increasingly hard time competing with national chains. At the same time, there seems to be less and less sense of community between people. Maybe the two are linked. Either way, there has never been a better time to focus on ways to support the businesses run by our friends and neighbors, and to let those businesses help make our lives a little fuller.

Cogster has the potential to bring money together with those businesses that need it. More importantly, there is a chance that as we bring local consumers and businesses together to support each other, we can strengthen the bond between people and their communities, making everyone feel like an important cog in the local wheel.

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16
Nov 09

Leadership and Entrepreneurial Spirit in the Workplace

by Steve Bisbee

One of my best friends once told me, “The best time to start a new business is in a down market.”  Derek Six and I founded Cogster.com earlier this year, and the experience has been quite challenging in this difficult economy.  But already, we can tell you it has been one of the most rewarding experiences of our lives.  A few weeks ago, Derek and I had the chance to discuss the exciting hurdles we’ve overcome in launching this start-up as well as the passion we share for helping local businesses prosper.  We joined a good friend named Ken Pasch (info below) in the WBLF-AM studio to discuss Cogster and how it helps the local economy:

Click here to listen.

Unlock Your Potential, hosted by Kenneth Pasch, instructor in accounting and management at Penn State, airs on WBLF-AM at 10 a.m. on Saturdays.  The program addresses leadership issues and engaging the entrepreneurial spirit in the workplace. For more information, please visit: www.kivisions.com

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